The task is characterised by
a certificated course
The preparation phase
A haulage contractor firm calls in order to enrol two employees for a course so that they can obtain a HGV (Heavy Goods Vehicle) license for articulated trucks. The reception put the firm through to Mette, a course administrator. She tells the firm that in five weeks there are places available on a course. This seems fine to the firm, and the two employees are enrolled. Mette passes on the enrolment to the group of trainers responsible for transport techniques. At the same time she informs them that there are only few places left for this course. There are now participants registered from six enterprises and one unemployed participant as well.
At the weekly one-hour meeting in the transport group it is confirmed that Knud is responsible for this CVT process. They briefly discuss how much they know about the six enterprises. Five of them are customers which Knud and the others know well.
To be on the safe side Knud goes through the customer files. Here he can find information on the size of the enterprises, ie numbers of employees and vehicles, types of deliveries and typical products. Moreover, he finds information on what kind of AMU courses the enterprises have used previously.
None of the trainers know the sixth enterprise. They agree to ask Flemming - the training consultant with the greatest knowledge of the transport sector - to visit the enterprise. Flemming spends an hour at the enterprise, where he talks to the head of the department and the shop steward. He uses a check list for the customer files which will mean the information he collects will be accessible to others in the organisation and will be preserved for future use. At the same time he explains that this CVT process is not only meant as a way to obtain a certificate, but also contains elements like haulage planning, custom house papers etc.
At the same time Knud forwards the following material to the participants:
information about the course
The questionnaire contains questions about the workers experience as a driver, types of usual deliveries, domestic or foreign deliveries etc. He also briefly mentions that the information will be used to adapt the training to the background and skills of the participants.
The week before the training Knud starts the actual preparation. He has received half of the questionnaires, has briefly talked to Flemming and read the newly made description of the enterprise. Now he also knows enough about the sixth enterprise.
In general, the training is based on previously available, known material. But for exercises with haulage planning and custom house papers, Knud would like to adapt the programme to align as closely as possible to the needs and experiences of the actual participants. He checks the exercise database and finds out that there are enough different exercises to meet the different backgrounds of the participants. Some will be doing long-haul planning within the EU, others to Norway. The last group will be doing exercises about distribution from a fresh-food terminal to a number of grocery stores. Knud has been told that the unemployed participant is counting on returning to a former workplace, so he deliberately selects exercises suited for this participant.
The training phase
The training is taking place as usual. Much of the training is a standard course aiming at the certificate. The exercises on haulage planning and custom house papers are made individually. In general, drivers have rather individual jobs and are not keen on working in groups.
The participants who did not return the questionnaire at this stage choose among the exercises which Knud selected (which were chosen on the basis of the questionnaires which were returned).
The evaluation during the course is primarily directed towards the final purpose: the certificate. The assessment for the certificate is done through tests. However, Knud is also asking the participants what they think of the way the training is carried out. The most important assessment component of the course is the external examination by the driving expert this provides a clear course evaluation criterion: do the participants get the certificate or not? There is no other evaluation, but it is agreed that Knud will contact the participants and/or the enterprises in a few weeks.
The follow-up phase
Three weeks later Knud contacts the relevant managers on the phone. In the transport group the trainers have made a small evaluation check list for this post-hoc evaluation; it specifically aims at this particular training course. It takes five to ten minutes per enterprise. The responses are clear: the most important thing was that the participants got their certificates. However, of importance for the notion of Integrated Delivery, the managers widely agreed that the participants also made use of what they have learned in the daily work with haulage planning and papers.
At the next meeting in the transport techniques group Knud informs his colleagues about the evaluation.
(Bruno Clematide 2000)
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First set up: 30/11/2000
Latest update: 30/11/2000
Contact: Sabine Manning
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