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Subject Tailoring learning programmes to everyday employee learning: customisation strategies of HRD practitioners in health care
Rob F. Poell, Tilburg University, Netherlands
Marjolein G. M. C. Berings, Tilburg University, Netherlands
Ferd J. Van der Krogt, University of Nijmegen, Netherlands
Outline The central question in this study is how HRD practitioners create tailored learning programmes. An analytic model is proposed based on theory about customisation viewed from the perspectives of the HRD practitioner and the employee. Six measures for HRD practitioners to tailor training to learner characteristics are distinguished: Training needs and task analysis, Learning styles, Individualisation and flexibility, Facilitating self-directed learning, Continuous adaptation, and Transfer measures. From the perspective of the learner, a learning programme is mainly a disruption of their individual every-day learning path. The analytic model was used in an action-research project with 7 HRD practitioners from the Dutch healthcare sector. Analysis of 13 learning-programme cases revealed that the HRD practitioners used relatively few customisation strategies and paid little explicit attention to individual learning paths of employees in the design and delivery of learning programmes. HRD practitioners seemed to have little impact on employee learning going on in their organisations. Implications for further research are discussed.
Source Paper presented at the 5th conference on human resource development research and practice across Europe: International, comparative and cross-cultural dimensions of HRD. University of Limerick, 27-28 May 2004 (Abstract; full paper incl. in CD-ROM).
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Editor: Sabine Manning  © WIFO