| Debate |
[CC:]
One thing I find really intriguing is how the judgement is made about what
learning is good and what learning is bad within an organisation. It would
seem to me that maybe one of the differences is an issue of conflict in
an organisation. If I look back personally at my moments of really useful
learning that was where you had to actually operate in a structure that
was very unpleasant. The learning outcomes dealing with an organisation,
dealing with your boss, dealing with situations that weren't particularly
comfortable produced really very valuable learning. The whole notion of
judging about what learning that takes place is good and what learning
is bad may vary enormously in terms of context. In fact, a bad situation,
I mean non-supportive situation, is something that can produce really powerful
and useful learning outcomes which I suspect would not be seen to be good
learning outcomes in some of the discourses about LOs. So how does a LO
judge what is good learning for the individuals within that organisation?
[BC:]
Taking up the last remark I think what Mike (Kelleher) and Barry (Nyhan)
presented is exactly the point that inside this LO concept they make it
legitimate to view individual perspectives or horizons for learning. That
was not a part of the concept originally, that's a new thing, and that's
why now we have in my opinion a fruitful way of discussing the issue.
If you are at work as an individual you have your own life perspectives
on this. Somebody may be there for earning money, others for other purposes
or combining things. If you accept that there are different individual
horizons or perspectives in an organisation, then this organisation – if
it is a LO – has to give space for learning in different ways, for different
perspectives, not only for the organisational purpose which the first generation
of LOs accepted.
[LM:]
But this brings us back to who makes the judgement what is useful learning,
that brings us back to that power within the organisation. For example,
I have got a female head of personnel; if I demonstrate the superb learning
curve where I am actually coming out with brilliant ideas I am getting
too big for her boots. There is an enormous restraint, particularly in
Britain. I am sure there is a peer pressure not to get on, so that the
tension between the individual learning and the organisational development
is constant and very often governed by class and gender and race.
[MKe:]
Which is why we are trying to link to the individuals' definition of what
that space is, what their learning is, what their outcomes are. There is
the organisation's responsibility to create the capacity to allow for those
individuals to find their learning space, so there is some form of intervention
even if they might just create that space. Whether it's a good space or
a bad space is another issue to consider.
[NB:]
Just a comment on how to measure learning, in the context of the studies
we are doing on a company (name not quoted – SM). We have interviewed about
40 people now about their involvement in the organisational learning initiative.
The thing that struck me about the interviews is that although companies
have got this commitment to organisational learning, employees never use
the term learning when they describe what they are involved in. It's not
because they don't have the language, they constantly talk about culture
change, and these are quite sophisticated social terms, but the word learning
never crops up. So puzzling over this, if you look at the way in which
they actually measure organisational learning, they don't measure it in
the way educationalists measure it, which tends to measure the process
such as reasoning skills or stuff like that. The way in which they measure
organisational learning is in terms of key performance indicators. These
KPIs obviously are productivity, the accident rate. Some of the KPIs are
humanistic, so they refer to individual learning, but again in terms of
a company's performance measure. So we have the percentage of employees
who got a certificate in the last year and things like that. It's flagged
up like that: 85% of our work force have got clearance certificates to
work in such a dangerous area. That's the way in which they measure it,
it's all very much in terms of outcome, not of the process. That's one
of the ways in which the business space discussion about organisational
learning doesn't mesh with what the educationalists in further education
or general education talk about, because they are concerned about the process,
not the end product so much. So there are two different discourses within
here. |