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Title WHOLE
Work process knowledge in technological and organisational development (Thematic Network)
Aspect
Concept Trends Findings Practice Challenge
Synopsis The concept of work process knowledge was introduced to refer to the knowledge which employees need for working in organisations which have developed more flexible structures and which have introduced new technology in search of greater competitiveness. This is not 'inert' knowledge, but guides the work process, and is continuously being produced in the workplace through the work process itself.
    The study of work process knowledge in this project starts out from the changes in working practices that are occurring across Europe, as enterprises develop greater flexibility, and/or introduce new technologies, in response to the pressures of competition. The basic hypothesis is that in these transformed work situations, employees at all levels need a broad knowledge of the whole work process - including the means of production and the labour process. Giving employees this level of knowledge represents a radical development in industrial training practice, as employees of Taylorist organisations are generally given only the bare minimum of underpinning knowledge for their own narrow tasks. (Boreham et al. 2000a, pp. 13; 3).
Reference The concept of work process knowledge, including its origins and implications in several cultural contexts of Europe, is further explored in the final report (Boreham et al. 2000a, pp. 13-42). 
See also project info on WHOLE.
Descriptors D-KM            
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